How long does the testing process take?

Once your order is complete, your package will be shipped out of our fulfillment warehouse within 1 business day and you will receive your order within 5-10 business days. Once your sample reaches the lab, they will begin processing the sample. Results for most tests are typically available within 5 to 7 business days of the lab processing your sample and if there are any delays or changes, this will be reflected in your dashboard as well.

Please keep in mind that shipping times have been unpredictable recently and some customers are experiencing shipping delays or unusual issues with their tracking (you can find more about this on the USPS and UPS websites). If there has not been any movement in your order or sample tracking for 5 days, please reach out to the Customer Care Team about the next steps.

If you'd like to speak to the carrier directly about your shipping status, please reach out to:
USPS: 1-800-275-8777 | Customer Support Site
UPS: 1-888-742-5877 | Customer Support Site

If you have questions about a specific order or sample, please email our Customer Care Team..