How long does the testing process take?
Once your order is complete, your package will be shipped out of our fulfillment warehouse within 1 business day and you will receive your order within 5-10 business days. Once your sample reaches the lab, they will begin processing the sample. Typically, you will see your results within 5 business days of the lab having started the processing stage.
Please keep in mind that shipping times have been unpredictable recently and some customers are experiencing shipping delays or unusual issues with their tracking (you can find more about this on the USPS and UPS websites). If there has not been any movement in your order or sample tracking for 5 days, please reach out to the Customer Care Team about the next steps.
Due to unusually high demand, it may take up to 10-12 business days to receive results for the Food Sensitivity Tests, Indoor & Outdoor Allergy Test, and Lyme Disease Test at this time. We apologize for any inconvenience caused by these temporary delays.
If you have questions about a specific order or sample, please email us our Customer Care Team.