Shipping Process and Common Questions

Due to an increase in demand, it may take up to 2-3 business days after your order is placed for kits to leave our fulfillment center. You should receive your order within 2-8 business days after it is shipped (within 1-2 business days for expedited shipping).

Once your sample reaches the lab, they will begin processing the sample. Results for most tests are typically available within 5 to 7 business days of the lab processing your sample. Once you’ve registered your test, you can find the most current status and estimates on your results dashboard.

Important Holiday Season Update:
Shipping carriers may scan your package for delivery prematurely, especially during the holiday season when shipping volumes are at their highest. If you receive a delivery scan but have not yet received your package, please allow at least 2 days for your package to deliver.

Please keep in mind that shipping times have been unpredictable recently and some customers are experiencing shipping delays or unusual issues with their tracking (you can find more about this on the USPS and UPS websites). If there has not been any movement in your order or sample tracking for 7 business days, please reach out to the Customer Care Team about the next steps.

Shipping Rates:
Shipping to our customers and return shipping to the lab are included in your purchase.

If you'd like to speak to the carrier directly about your shipping status, please reach out to:
USPS: 1-800-275-8777 | Customer Support Site
UPS: 1-888-742-5877 | Customer Support Site

If you have questions about a specific order or sample, please email our Customer Care Team.