COVID-19 Test Home Collection Kits FAQs

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Is your collection kit authorized by the U.S. Food & Drug Administration (FDA)?

Yes, the Everlywell COVID-19 Test Home Collection Kit and our lab partners have received Emergency Use Authorization from the FDA.

Is this collection kit approved by the Centers for Disease Control & Prevention (CDC)?

The Centers for Disease Control & Prevention (CDC) does not have jurisdiction over lab-developed tests. However, Everlywell and its lab partners have received an Emergency Use Authorization (EUA) from the FDA for COVID-19 testing.

Is your test kit available by prescription only?

You do not need a prescription from an outside physician to order this product. We work with a telehealth partner that uses independent, board-certified physicians licensed to practice medicine in your state to review each kit request and to prescribe test collection kits for those who qualify. The telehealth partner also reviews each test result and conducts follow-up discussions for those who test positive for COVID-19. We recommend you share your test results with your primary care physician.

How many kits will be available at launch?

We will have a limited supply of collection kits available to start, with supply being replenished weekly. Interested individuals can sign up to receive updates on everlywell.com. 

When can I purchase the Everlywell COVID-19 Test Home Collection Kit?

The Everlywell COVID-19 Test Home Collection Kit will be available by late May. Interested individuals can sign up to receive an update when this collection kit is available to request at everlywell.com. 

Will the collection kits be available in all 50 states?

This collectionkit is available in 46 states. Due to existing FDA restrictions our collection kit is not available in the states of New York, New Jersey, Maryland, and Rhode Island. 

Will collection kits be available internationally?

No, we only operate in the U.S. today.

Where are the collection kits made?

All of our COVID-19 Test Home Collection Kits are assembled in the United States. 

What does this test measure?

The samples collected using the Everlywell COVID-19 Test Home Collection Kit are meant for rt-PCR tests (a specific kind of molecular PCR test) that look for the presence or absence of unique genomic markers of the SARS-CoV-2 virus using a nasal swab for sample collection. This kind of testing is widely used by laboratories, including the CDC, to help diagnose COVID-19.

Is the nasal swab in your test safe and easy to use? 

The COVID-19 Test Home Collection Kit will include everything you need to safely collect your sample in just a few minutes including detailed print and video instructions to walk you through the process. This is a widely used type of swab for COVID-19 testing. 

How do you decide who gets tested?

Interested individuals will be asked to complete a pre-purchase symptom questionnaire based on CDC guidelines and provided by our third party telehealth provider. 

How do I collect my sample from home?

Like our other products, the Everlywell COVID-19 Test Home Collection Kit will come with everything you need to collect a sample at home (generally in five minutes or less) and safely ship your sample to a CLIA-certified laboratory. 

You will use the provided materials to collect a nasal swab sample. The swab tip does not need to be inserted far—only about an inch into your nostril.

In order to get your sample to our labs as quickly as possible, we provide a prepaid overnight mailer. Check your return label to determine if your package will be shipped via FedEx or UPS. 

Visit the carrier’s website to view drop box locations and pick up schedules. Do not deliver your test sample to a drop box on the weekend. You MUST drop off your sample on the same day you collect before the last pickup.

YOUR SAMPLE WILL BE REJECTED IF YOU:

  • Fail to put the swab in the tube with the liquid
  • Fail to put the sealed tube in the biohazard bag
  • Drop off in a FedEx or UPS box on Saturday or Sunday, or after the last pickup of the day
  • Schedule a FedEx or UPS pickup or drop your sample at an FedEx or UPS office location rather than a drop box

Your digital results will be available within 24-48 hours of the lab receiving your sample. 

You can find more information on our blog as well as safety tips for COVID-19 prevention and treatment here.

What happens if I don’t collect my sample correctly?

In certain cases, if you are not able to provide an adequate sample, it is possible that our partner lab will not be able to determine your test results. A member from our telehealth partner will reach out to help you determine next steps and likely recommend that you self-quarantine to avoid community spread if you are experiencing symptoms.

We are the leader in teaching people how to collect finger-prick blood, stool and other swab samples. We try to make sample collection as simple and straightforward as possible through printed instructions in your kit, as well as digital and video instructions at everlywell.com/collect and provided via email. Our customer care staff is available if you have any questions

What role do medical providers have in your testing? 

As with all of our products, COVID-19 Test Home Collection Kit requests and results will be reviewed and approved by an independent board-certified physician. If your results are positive, our telehealth partner will contact you at no additional charge to guide your next steps. As required by law, both positive and negative results will be reported to state public health authorities. 

Is it safe to send COVID-19 samples in the mail?

Everlywell collection methods follow COVID-19 infectious disease sample collection guidelines set by the CDC, as well as recommendations provided by the United Nations Committee of Experts on the Transport of Dangerous Goods (UN). We provide appropriate shipping materials to safely ship your sample to our partner labs. We have years of experience handling infectious disease samples and have safely processed thousands of infectious samples during that time. 

We recommend that our customers take precautionary measures when collecting their sample by washing their hands thoroughly, disinfecting surfaces where they will be collecting their sample and using the provided alcohol prep pad to disinfect the shipping sleeve before placing your sample in the mail (though be sure to not wipe the shipping label which could impact legibility). 

At-home collection can also reduce the risk of exposure from visiting doctor’s offices, hospitals and medical facilities. Everlywell provides detailed instructions in our test and online for safe collection and transport of COVID-19 samples. You can find more information on our blog as well as safety tips for COVID-19 prevention and treatment here. 

Will the packages be marked so the postal workers know that they're handling it?

Yes, packages will contain the appropriate markings to indicate biological substances with the appropriate classification according to UN guidelines (UN3373 Biological Substance Category B). 

What about sample stability?

Samples are generally stable for 4 days. We provide prepaid shipping materials for overnight shipping and the sample must be shipped on the same day it is collected. Your sample will not be processed if you do not ship on the same day the sample is collected. 

Do you have any peer-reviewed studies about COVID-19 testing? 

There are no complete studies about COVID-19 tests themselves. Benchmarks for the accuracy of PCR testing for SARS-CoV-2, the virus that causes COVID-19, have been set by the FDA and must exceed 95% at measurable concentrations. The assays used by Everlywell meet or exceed these criteria from the FDA. You can find more information about the FDA EUA guidelines here.

How long does the process take from start to finish?

Once your order is complete, your package will be shipped from our fulfillment warehouse within 1-2 business days. You will receive an email with shipment tracking information to follow along. We estimate that you will receive your order within 2-5 business days of placing your order. You also have the option of purchasing expedited shipping to your home for an additional fee. If you order your test Friday - Sunday, your kit will not be shipped until the following week.

In order to get your sample to our labs as quickly as possible, we provide a prepaid overnight mailer. Results will be available 1-3 business days after shipping your sample (not including weekends). You can find more information about the process here.

While we have done everything we can to make the process as quick and easy as possible, please keep in mind that shipping times have been unpredictable recently. If you are concerned that your schedule is too tight to allow for unforeseen delays, we recommend that you check your local government’s website for other testing resources.

What will my results tell me? 

The results will tell you whether you have tested positive for SARS-CoV-2 Coronavirus, also referred to as COVID-19 or coronavirus. Individuals with positive results will be offered a telehealth consult with an independent board-certified physician.

If you have a positive test result, it is very likely that you have COVID-19. There is a very small chance that this test can give a positive result that is wrong (a false positive result). Your healthcare provider will work with you to determine how best to care for you based on the test results along with medical history, and your symptoms. 

Treatment includes managing symptoms and limiting your exposure to other people to protect from spread of disease. 

Your results will be reported to state public health authorities to help inform the crucial ongoing public health response.

In certain cases, you may not receive a definitive result because of early infection or inadequate sampling. If this happens you will be contacted directly by a doctor to help you with planning your next steps. 

The test can sometimes show a negative result even if you are infected SARS-CoV-2, the virus that causes COVID-19. This can happen if:

  • It is too early in infection for the test to detect the virus.
  • There was a problem with your sample or the test itself. A false negative result on this test may be more likely to occur if your sample was not shipped back to our lab the same day it was collected.              
  • If your results are negative and you’re having symptoms, continue to follow isolation precautions and ask your healthcare provider if you need further testing.
  • If your results are negative and you don’t have any symptoms, continue to monitor for any symptoms up to 14 days after your last possible exposure.

Who will have access to my results?

Only you will have access to your personal results, although positive results for COVID-19 are considered “reportable diseases” and must be communicated to mandated public health reporting agencies. This information is used to track new infections for the purpose of public health awareness and response. Your results will not be shared with your insurance company or any other healthcare providers, unless you choose to share your results with your healthcare provider.

How is the cost of the Everlywell COVID-19 Test Home Collection Kit determined? 

We are pricing the collection kit as low as possible at no profit to Everlywell. The costs associated with bringing this collection kit to you are published here. We have reached out to government and public health officials to see if we can offer the collection kit for free. We believe that at-home sample collection is key to preventing further spread of the COVID-19 pandemic.

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