COVID-19 Test for Healthcare Providers

Today, our test supply is available to purchase for qualifying organizations that can distribute testing to healthcare workers and symptomatic patients in need of testing. We are scaling rapidly and will continue to balance the needs of the frontline with consumers seeking access to COVID-19 tests.

In this article

I’m a hospital or healthcare provider, how can I get access to a COVID-19 test?

Today, our initial test supply is available to purchase for qualifying organizations that can distribute testing to healthcare workers and symptomatic patients in need of testing. Organizations can access our purchase request form here

How does the Everlywell process work for healthcare professional bulk orders?

Qualifying organizations such as city and state governments, hospitals, clinics, nursing homes, and other organizations with healthcare workers and symptomatic patients in need of testing can submit a request for a bulk order of COVID-19 test supplies at Once submitted, Everlywell will assess your needs alongside other requests, and we will follow up with you to collect additional information. 

We have received a high volume of requests and have a limited number of test kits due to the limited supply of sample collection swabs. We are prioritizing tests for organizations with the most urgent needs, but our goal is to serve as many organizations as possible.

Your COVID-19 Tests will be delivered in discreet packaging. Once you use the included materials to collect and safely store the sample, use the included overnight shipping materials to return the sample to the CLIA-certified lab. Once received by the lab, your sample will be processed within 1-2 business days, and the test taker will be notified when their results are ready. The test taker will then be able to access their results through an easy-to-understand report on our secure online platform.

How do I collect a COVID-19 sample as a healthcare professional?

While healthcare organizations may already be trained to test for COVID-19, the COVID-19 Test will come with everything you need to collect a sample (generally in five minutes or less) and safely ship the sample to a CLIA-certified laboratory. 

What will the results tell the test taker?

This test detects the presence or absence of the SARS-CoV-2 Coronavirus. 

Individuals with positive results will be offered a telehealth consult with an independent board-certified physician.

It is very likely that individuals with a positive test result have COVID-19. There is a very small chance that this test can give a positive result that is wrong (a false-positive result). Healthcare providers can determine how best to care for test-takers based on the test results along with medical history, and your symptoms. Treatment includes managing symptoms and limiting their exposure to other people to protect from the spread of disease. 

As required by law, both positive and negative results will be reported to state public health authorities. 

In certain cases, the test taker may not receive a definitive result because of early infection or inadequate sampling. If this happens the test taker will be contacted directly by a doctor to help you with planning your next steps. 

A negative test result means that the virus that causes COVID-19 was not detected in their sample. For COVID-19, a negative test result for a sample collected while a person has symptoms usually means that COVID-19 did not cause your recent illness. However, it is possible for this test to give a negative result that is incorrect (false negative) in some people with COVID-19. This means that they could possibly still have COVID-19 even though the test is negative.

If this is the case, a healthcare provider can consider the test result together with all other aspects of their medical history (such as symptoms, possible exposures, and geographical location of places you have recently traveled) in deciding how to care for them. It is important that they work with their healthcare provider to help them understand the next steps they should take. 

As the administering organization, will I have access to the individual test-takers’ results?

Only the test taker will have access to personal results, although positive results for COVID-19 are considered “reportable diseases” and must be communicated to mandated federal and state public health reporting agencies. This information is used to track new infections for the purpose of public health awareness and response. Results will not be shared with employers unless the individual chooses to share their results.

How is the cost of the test determined? 

We are pricing the kit as low as possible to only cover our costs today; the current price is $135 per kit when return shipping is completed individually, or $115 when return shipping is completed in bulk. 

How quickly will the results be released to the individual test taker?

Results will be available in 1-2 business days after our CLIA-certified lab has received the individual’s sample. Prepaid overnight shipping materials are included. 

Can COVID-19 Tests be purchased/shipped internationally?

No, we are only able to operate in the U.S. today.

I submitted an interest form for bulk purchase - how long will it take for me to hear back from someone?

We are receiving a high volume of requests for tests, and are working diligently to get back to everyone. Our goal is to evaluate your request and get back to you within a week.

Can I order one kit at a time or do I have to order in bulk?

Today, our initial test supply is only available for qualifying organizations with healthcare workers and symptomatic patients in need of testing to purchase in bulk (50 tests or more). We are scaling rapidly and will continue to balance the needs of the frontline with consumers seeking access to COVID-19 tests.  

How can an individual healthcare worker encourage their company to apply for bulk orders?

Feel free to share the information here with anyone at your organization who may be in charge with a COVID-19 response, and ask them to complete the bulk interest form. We would be happy to hear from you all and review your request for tests.

How does the payment work for bulk orders?

Bulk orders are invoiced upon shipment and are due within 30 days. The invoice will include the cost per test ($135/each) as well as any expedited shipping costs if selected upon purchase.  

I'm a healthcare worker, why can't I order just one for myself?

We are trying to work with various organizations to enable free access to testing for as many individuals as possible; please work with your organization to submit an application for a bulk order of tests.

Will everything come in one large box or will it come separately?

We will be shipping COVID-19 Tests in boxes of 30.

I need a kit as soon as possible. How can I get this ordered today?

Please follow the instructions on our website and submit a bulk order request for tests for your organization. We welcome you to outline specific details on the urgency of tests or your specific situation in the open form questions. We will work to get you a response as quickly as possible.

How is COVID-19 treated?

Treatment currently focuses on managing symptoms and protecting your family and community through self-quarantine. Not all patients with COVID-19 will require medical attention, and most people recover within 2 weeks without any specific treatment. For severe cases, hospitalization may be required.

Your healthcare provider can help you determine whether monitoring your condition from home or a hospital is most appropriate for you. This decision will be made on a case-by-case basis and will likely be based on several factors including your medical history and current symptoms.

If you and your healthcare provider determine that you will monitor your condition from home, ask if they recommend over-the-counter medications, and be sure to rest, hydrate, and eat a balanced diet as best you can.

At this time, there is no vaccine or antiviral drugs approved by the FDA to prevent or treat patients with COVID-19.

What does this test measure?

The COVID-19 Test is an rt-PCR-focused test that looks for the presence or absence of unique genomic markers of the SARS-CoV-2 virus in nasal swab samples.

How does this test compare to the COVID-19 tests available at hospitals and doctor’s offices already? 

The COVID-19 Test is an rt-PCR-focused test that uses nasal swab samples.

Is it safe to send COVID-19 samples in the mail?

Everlywell provides detailed instructions in our kit and online for safe collection and transport of samples. We provide the appropriate shipping materials to safely ship samples to the labs following the recommendations provided by the United Nations Committee of Experts on the Transport of Dangerous Goods (UN). 

What is COVID-19?

“Coronavirus Disease 2019” (referred to widely as COVID-19, or coronavirus) is the respiratory disease caused by the “SARS-CoV2” virus. It was recently identified in Wuhan, China, and has spread globally. There has been an increasing number of cases reported in the United States, and it has become a global public health emergency. As of March 11, the World Health Organization (WHO) classified COVID-19 as a pandemic.

How does COVID-19 spread? 

COVID-19 spreads from person-to-person. When an infected person coughs, sneezes, or exhales, droplets containing the virus go into the air and onto surfaces and objects around them. Other people are exposed to the virus by breathing in these droplets or by touching their eyes, nose, or mouth after touching infected surfaces.

Who is at high risk of getting very sick with COVID-19? 

Most people have mild symptoms. Severe cases are more likely to occur in older adults (above 60 years of age), as well as pregnant women, those with weakened immune systems, and those with underlying health issues (such as lung disease, diabetes, hypertension, heart disease, kidney or liver disease, cancer, transplant, and AIDS). However, serious disease can also occur in younger adults. 

What are the symptoms of COVID-19? 

SARS-CoV-2 coronavirus symptoms may appear 2 to 14 days after a person is exposed to the virus. The most common symptoms include:

  • Fever
  • New or worsening cough
  • Shortness of breath or difficulty breathing 

Other symptoms may include:

  • Tiredness
  • Body or muscle aches
  • Nausea, vomiting, or diarrhea
  • Sore throat
  • Runny nose 
  • Flu-like symptoms

Cases of COVID-19 range from mild to severe. Most people have reported mild symptoms. More severe and fatal cases have been seen in older adults and those with weakened immune systems or underlying health issues (such as lung disease, diabetes, heart disease, kidney or liver disease, cancer, transplant, and AIDS). Recent data suggests that young adults may also be severely impacted.

How can I protect myself from getting COVID-19? 

There are currently no vaccines for COVID-19. The best way to protect yourself is to avoid situations in which you may be exposed to the virus. Everyday actions can help protect you and prevent the spread of respiratory diseases such as COVID-19. 

  • Avoid close contact with people who are sick.
  • Restrict any activities outside your home and maintain a safe distance (around 6 feet) between yourself and other people if COVID-19 is spreading in your community. This includes avoiding crowded areas, shopping malls, religious gatherings, public transportation, etc. 
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue. If you don't have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands.
  • Clean and disinfect frequently touched objects and surfaces. 
  • Wash your hands often with soap and water for at least 20 seconds. 
  • Use an alcohol-based hand sanitizer with at least 70% alcohol if soap and water aren’t available. Always wash hands with soap and water if your hands are visibly dirty.
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 
  • It is important to note that facemasks should not be worn as protection from COVID-19 and should only be used by individuals who show symptoms to help prevent spreading it to others. 

How can I prevent spread among household members, intimate partners or caregivers?

Individuals who have potentially been exposed to COVID-19 should self-quarantine and follow these self-isolation recommendations for 14 days after possible exposure. This also applies to individuals who have recently traveled to countries where COVID-19 is spreading. During this time period, you should monitor your symptoms closely to see if you get sick. Call your healthcare provider right away if you develop symptoms suggestive of COVID-19 (such as fever, cough, and shortness of breath)

The below information is for household members, intimate partners, and caregivers of a person who have tested positive for COVID-19, or who do not have symptoms, but who may have been exposed.

  • Monitor your health
    • Call your healthcare provider right away if you develop symptoms suggestive of COVID-19 (such as fever, cough, and shortness of breath)
  • Separate yourself
    • Household members should stay in another room or be separated from the patient as much as possible
    • Use a separate bedroom and bathroom, if possible
    • Limit visitors who do not need to be in the home
    • Make sure that shared spaces in the home have good airflow and ventilation
  • Provide help and support 
    • Help the patient follow their healthcare provider’s instructions
    • Help the patient with basic needs in the home, such as getting groceries, prescriptions, and other personal needs
    • Help care for any pets in the home
    • Monitor the patient’s symptoms 
    • If the patient is getting sicker, help them seek medical attention
  • Keep facemasks and disposable gloves
    • The patient should wear a facemask when they are around other people
    • If the patient is not able to wear a facemask, you should wear a mask when you are in the same room as them
    • Wear a disposable facemask and gloves when you touch or have contact with the patient’s body fluids, such as saliva, mucus, blood, stool, vomit, or urine
    • Wear disposable gloves while handling soiled items and keep soiled items away from your body
    • Throw out disposable face masks and gloves after using and do not reuse them
    • Wash hands or use alcohol-based hand sanitizer after removing gloves, and again after removing face masks 

Discuss any additional questions with your healthcare provider or a local / state health department official.

What is the difference between self-isolation and self-quarantine?

Self-isolation and self-quarantine are both ways to limit interaction with others and prevent the spread of disease.

  • Self-isolation = Separating sick people from people who are not sick.  Individuals are separated for a period of time until they are no longer infectious
  • Self-quarantine = Separating individuals who may have been exposed to a contagious disease but haven’t been tested. They are separated for a period of time to see if they get sick

When should I seek medical care?

If you think you have been exposed, it is important to closely monitor symptoms. Most mild cases of COVID-19 resolve within 2 weeks without treatment. Seek medical attention immediately if you develop severe symptoms, especially if you experience any of the following: 

  • Fever greater than 102 °F (taken with a thermometer) 
  • Severe difficulty breathing 
  • Coughing up blood 
  • Chest pain 
  • Swelling in the legs 
  • Irregular heart rhythm 
  • Yellowing of skin or whites of eyes 
  • Dark-colored urine or urinating less often, or in smaller amounts than usual 
  • Persistent vomiting or diarrhea 
  • Intense abdominal pain 

If you seek medical attention, be sure to call ahead before visiting the facility. This will help the facility keep other people from possibly getting infected or exposed. 

  • Tell any healthcare provider that you may have COVID-19. 
  • Put on a facemask before you enter any healthcare facility.