Overnight Shipping FAQs - COVID-19 Test Home Collection Kit
Shipping your order
If you select overnight shipping for your COVID-19 Test Home Collection Kit order, it will be shipped from the fulfillment warehouse on the next business day.
Business days are Monday through Friday (excluding major holidays).
For example, if a customer purchases a kit with overnight shipping on Friday, the kit will leave the fulfillment warehouse on Monday and arrive by Tuesday.
Customers will receive tracking information by email. If you have any questions about your order, please email us at [email protected]
More information about turnaround times here.
Shipping your sample
We provide prepaid shipping materials for overnight shipping. The instructions in your home collection kit provide clear directions on how to return your sample.
Check your prepaid return label to determine if your package will be shipped via FedEx or UPS and visit the carrier’s website to view dropbox locations and the dropbox pick up schedules.
YOUR SAMPLE WILL BE REJECTED IF YOU:
- You do not drop off your sample on the same day you collect before the last pickup.
- Drop off in a FedEx or UPS box on Saturday or Sunday, or after the last pickup of the day.
- Schedule a FedEx or UPS pick up or drop your sample at a FedEx or UPS office location rather than a dropbox.