Contact Us Info

Everlywell Customer Experience

The Everlywell Customer Experience team is here to support you throughout your testing journey.

Our normal business hours are Monday through Friday, from 8:00 am to 4:30 pm (CST). We are closed for the following holidays:

New Years Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day

If you have questions about your Everlywell order, sample status, or collection kit, please contact our Customer Experience Team at contact@everlywell.com or 888-813-0230.

When contacting the Customer Experience team about your order, please provide the following:

Order Number (if possible)
First and Last Name of Purchaser
Shipping Address or Billing Address

If you have questions about your sample or results, please provide the following:

First and Last Name of Test Taker
Date of Birth