What happens if there is a very abnormal value?
Some of Everlywell’s test markers have a predetermined “critical values”. The physician network maintains a list of all “critical values” and triages all out-of-range results. If a customer has a critical value result, the physician network’s customer services team will contact the customer via telephone.
In the case of STD testing, if a customer has a positive result Everlywell will hold the customer’s results and not release them to the customer until the physician network has contacted the customer directly (or after 3 failed attempts at contact). Customers with positive STD test results may be offered a free STD consultation with a physician and prescription for treatment where appropriate.