How do I submit a customer support request?

NOTE: Due to a high volume of inquiries, the Care team is taking a little longer to respond than usual. Please rest assured that we will get back to you as soon as possible.

Our normal business hours are Monday through Friday, from 9 am to 5 pm (CST).

If you have questions about your shipping status, please reach out to:

If you have a question about your order, please contact our Customer Care Team.

When contacting the Customer Care team about your order, please provide the following:

  • Order Number (if possible)
  • First & Last Name of Purchaser
  • Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
  • First & Last Name of Test Taker
  • Date of Birth

We are closed for the following holidays:

  • New Years Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day