How do I submit a customer support request?
Our normal business hours are Monday through Friday, from 9 am to 5 pm (CST).
If you have questions about your shipping status, please reach out to:
If you have a question about your order and have not found the information you need on our FAQs, please contact our Customer Care Team.
When contacting the Customer Care team about your order, please provide the following:
- Order Number (if possible)
- First & Last Name of Purchaser
- Shipping Address or Billing Address
- First & Last Name of Test Taker
- Date of Birth
We are closed for the following holidays:
- New Years Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- Christmas Day