How do I submit a customer support request?

Our normal business hours are Monday through Friday, from 9 am to 5 pm (CST).

If you have a question about your order and have not found the information you need on our FAQs, please contact our Customer Experience Team.

When contacting the Customer Experience Team about your order, please provide the following:

  • Order Number (if possible)
  • First & Last Name of Purchaser
  • Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
  • First & Last Name of Test Taker
  • Date of Birth

We are closed for the following holidays:

  • New Years Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day

If you have questions about your shipping status, please reach out to: