How do I submit a customer support request?
Our normal business hours are Monday through Friday, from 8:00 am to 4:30 pm (CST).
If you have a question about your order and have not found the information you need on our FAQs, please contact our Customer Experience Team, by email or by phone at 888-813-0230.
When contacting the Customer Experience Team about your order, please provide the following:
- Order Number (if possible)
- First & Last Name of Purchaser
- Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
- First & Last Name of Test Taker
- Date of Birth
We are closed for the following holidays:
- New Years Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
If you have questions about your shipping status, please reach out to:
- USPS: Customer Support Site
- UPS: Customer Support Site