How do I submit a customer support request?

Our normal business hours are Monday through Friday, from 8:00 am to 4:30 pm (CST).

If you have a question about your order and have not found the information you need on our FAQs, please contact our Customer Experience Team, by email or by phone at 888-813-0230.


When contacting the Customer Experience Team about your order, please provide the following:

  • Order Number (if possible)
  • First & Last Name of Purchaser
  • Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
  • First & Last Name of Test Taker
  • Date of Birth

We are closed for the following holidays:

  • New Years Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day

If you have questions about your shipping status, please reach out to: