How do I submit a customer support request?
NOTE: Due to a high volume of inquiries, the Care team is taking a little longer to respond than usual. Please rest assured that we will get back to you as soon as possible.
Our normal business hours are Monday through Friday, from 9 am to 5 pm (CST).
If you have questions about your shipping status, please reach out to:
If you have a question about your order, please contact our Customer Care Team.
When contacting the Customer Care team about your order, please provide the following:
- Order Number (if possible)
- First & Last Name of Purchaser
- Shipping Address or Billing Address
- First & Last Name of Test Taker
- Date of Birth
We are closed for the following holidays:
- New Years Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- Christmas Day