How do I submit a customer support request?

Important Note - We are currently experiencing an extremely high volume of inquiries, and it may take several business days for us to get back to you. Sending multiple responses moves inquiries to the back of the queue, so please bear with us while we do our best to assist you.
We are working as quickly as possible to help all of our customers and appreciate your patience during this time.

Our normal business hours are Monday through Friday, from 9 am to 5 pm (CST).

If you have questions about your shipping status, please reach out to:

If you have a question about your order and have not found the information you need on our FAQs, please contact our Customer Care Team.

When contacting the Customer Care team about your order, please provide the following:

  • Order Number (if possible)
  • First & Last Name of Purchaser
  • Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
  • First & Last Name of Test Taker
  • Date of Birth

We are closed for the following holidays:

  • New Years Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day