What role do medical providers have in your testing?
To obtain an independent physician review of customer test requests and results, Everlywell works with a network of board-certified physicians. This group provides authorization, review, and consultation services for Everlywell customers related to the customers’ tests. Additionally, all customers have the ability to speak with one of these board-certified physicians prior to purchasing a test.
When Everlywell receives a test request from a customer, the request is sent to the independent physician network through a HIPAA-secure Application Programming Interface (API). An independent, board-certified physician then reviews the request and determines whether the test is appropriate for the customer.
If the physician determines that the test is not appropriate for the customer, the physician will notify Everlywell, who will contact the customer and provide a refund. If the physician determines that the test is appropriate for the customer, the physician will order the test. After the sample is collected, sent to the partner laboratory, processed and tested, the partner laboratory will send the customer’s test report to the physician for review. The independent physician reviews and releases the test results to Everlywell.