Ways to Contact Everlywell

Our normal business hours are Monday through Friday, from 9 am to 5 pm (CST).

Please keep in mind that shipping times have been unpredictable recently and some customers are experiencing shipping delays or unusual issues with their tracking (you can find more about this on the USPS and UPS websites). If there has not been any movement in your order or sample tracking for 5 days, please reach out to the Customer Care Team. about the next steps.

If you'd like to speak to the carrier directly about your shipping status, please reach out to: 

If you have a question about your order, please contact our Customer Care Team..

When contacting the Customer Care team about your order, please provide the following:

  • Order Number (if possible)
  • First & Last Name of Purchaser
  • Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
  • First & Last Name of Test Taker
  • Date of Birth

We are closed for the following holidays:

  • New Years Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day