Subscription Cancellation Policy
You can find information about canceling your Current Membership here and more about the vitamins and supplements subscription policy here.
You're welcome to cancel your subscription at any time given you meet the following requirements:
- We are given 48 hours notice (to ensure we're able to process your cancellation request in a timely fashion)
- You have received the minimum amount of kits required by your plan. This policy is in place so that people don't take advantage of our discount pricing for one-off purchases.
- Important to note - Test kits ordered under a subscription are not eligible for refunds or returns.
|Subscription Frequency||Minimum Number of Tests Required for Cancellation|
|Quarterly (Every 3 Months)||2|
|Bi-Annual (Every 6 Months)||2|
Why do you have this policy?
This policy is in place so that people don't take advantage of our discount pricing for one-off purchases. We want to make sure our subscription testing is affordable for those who believe in the merits of regular testing.
If you're not sure whether or not you want to make a long-term investment in our product, we recommend taking one of our tests outside of our subscription plan first.