Weight Care+ Transition FAQ
In this article:
- How do I sign up for the Weight Care+ Program?
- When do I need to sign up for Weight Care+ by?
- What is your cancellation and refund policy?
- What new features are part of the Weight Care+ Program?
- What is the benefit of signing up for the Weight Care+ Program now?
- What is the cost of Weight Care+?
- What at-home tests and supplements are included in the program?
- What if I don't want to move to the new program?
How do I sign up for the Weight Care+ Program?
You can sign up for the Weight Care+ membership by clicking on the sign-up link found in the email you received.
When do I need to sign up for Weight Care+ by?
You have until June 5, 2023 to lock in your discounted rate for the Weight Care+ membership and maintain access to your account.
What is your cancellation and refund policy?
The Everlywell Weight Care+ program requires a 3-month or 12-month commitment, depending on your plan. In certain extenuating circumstances, we will offer a refund or early cancellation:
- If you are not eligible for the program based on new lab results or factors that come to light after at least one virtual consult, you may cancel immediately but will not receive a refund for prior months.
- If your insurance will not cover medication or if medication is too costly for you to proceed with the program, we will allow you to cancel immediately but will not refund prior months.
If you have questions or would like to request a refund or cancellation, please contact our Customer Care team at contact@everlywell.com.
What new features are part of the Weight Care+ Program?
The Weight Care+ program includes the features you already love as well as some new additions. The new program will include:
- Credit for one Everlywell at-home test (Heart Health, Cholesterol & Lipids, and HbA1c) or a 3-month supply of Multivitamin Gummies on a quarterly basis
- Lifestyle content to support your weight loss journey
- Support for conditions like high cholesterol and pre-diabetes, which are often factors that complicate your overall health and wellness
What is the benefit of signing up for the Weight Care+ Program now?
By signing up for the Weight Care+ Program now, you will lock in your reduced rate of $99/month!
What is the cost of Weight Care+?
The Weight Care+ program costs $99 a month with an initial 12-month commitment or $139 a month with an initial 3-month commitment. This includes ongoing regular virtual consults with a clinician, writing and renewing GLP-1 prescriptions (if applicable), expert help navigating insurance for prescription coverage, an included at-home lab test or 3-month Daily Multivitamin gummies supply delivered each quarter (note: at-home lab tests are not available to NY residents due to state regulation of laboratory testing), support for conditions such as prediabetes and high cholesterol, and digital features within the Everlywell app.
Note that the following items are not included in the program fee, and their cost may vary depending on insurance coverage:
Lab Testing (other than included quarterly at-home tests): Lab testing is required before your provider prescribes weight loss medication. Required labs include a comprehensive metabolic panel (CMP), hemoglobin A1c, thyroid-stimulating hormone (TSH), and a lipid panel. You can work with Quest or another lab of your choice directly to determine if coverage is available through your insurance plan. The cost of lab testing varies based on your insurance coverage and the labs near you.
Note that certain co-conditions, such as prediabetes and high cholesterol, may require additional ongoing testing. As part of the program, users outside of NY can get an included at-home lab test each quarter (Heart Health, Cholesterol & Lipids, HbA1c). At-home lab tests are not available to NY residents due to state regulation of laboratory testing. If more frequent testing is required, those tests would require an additional fee.
Medication (based on insurance coverage): Your clinical care team will work with you to identify the most affordable and effective medication based on your health needs and insurance coverage. With insurance, GLP-1 prescriptions are typically more affordable, but your exact cost will depend on your insurance plan. If you are uninsured, underinsured, or if the medication is not covered by your insurance, your provider may be able to help you find a prescription discount card. If you are unable to use insurance or a discount card, GLP-1 prescription medication costs may range from $900 to $1,400 for a one-month supply. Everlywell does not directly sell GLP-1 or other medications. Prescriptions can be filled at the pharmacy of your choice.
What at-home tests and supplements are included in the program?
As part of the program, you will get to choose one at-home lab test or supplement each quarter* from the following list:
- Heart Health Test
- HbA1c Test
- Cholesterol & Lipids Test
- Daily Multivitamin gummies (3-month supply)
These have been selected to support preventive health and common conditions associated with weight care.
These products will become available for order in the 3rd month of each quarter. At-home lab tests are not available to NY residents due to state regulation of laboratory testing.
What if I don't want to move to the new program?
We're happy to help you transition to another program. Please reach out to our partner support team to help: (855)-597-1248 7am-7pm CT or patientsupport@openloophealth.com.