Everlywell 360 Membership

Ordering and Scheduling

About the Test

  • Does Everlywell 360 include men’s health?

    • The membership includes comprehensive testing for biomarkers that those assigned male at birth may be interested in learning more about like prostate, testosterone, and heart.

      Does Everlywell 360 include women’s health?

    • The membership includes comprehensive testing for biomarkers that those assigned female at birth may be interested in learning more about like thyroid, heart, fertility, and hormones

      Which tests are included in 360?

    • You can find a full list of the 83 biomarkers included in Everlywell 360 here. Here are the health categories our membership covers:
      • Inflammation and Autoimmunity
      • Immune and Blood Cell Health
      • Heart and Metabolic Health
      • Nutritional Health
      • Hormone and Sexual Health

      • Liver, Kidney, and Bladder Health

        How does Everlywell 360 compare to my annual physical? 

    • Everlywell 360 tests for 83 biomarkers, which is 3x more than your average annual physical. It also includes a clinical care plan to help you take action on your results.

      How were the tests for Everlywell 360 selected?

    • Our in-house clinical experts curated this comprehensive set of lab tests to offer an analysis of your whole-body health and help monitor early signs of disease.

      Are Everlywell 360’s tests accurate?

    • All tests are processed in CLIA-certified and CAP-accredited labs through Quest Diagnostics. Your blood and urine samples are collected by licensed medical technicians.

      Does Everlywell still offer at-home lab tests?

    • Yes, we still offer several convenient at-home lab tests from our Food Sensitivity Test to sexual health tests, hormone tests, and more.

Ordering and Scheduling

  • Is there an age requirement to join Everlywell 360?

    • Yes, you must be over 18 years of age to join Everlywell 360.

      Which states can I purchase an Everlywell 360 membership?

    • Membership is not currently offered in AZ, AK, HI, NJ, NY or RI.

      What happens after I order my test?

    • After purchase, you will be logged in to your MyEverly dashboard to see your lab order status. Once the lab order is processed by the independent physician network, you will receive an email with instructions on how to schedule your appointment at any Quest Diagnostics® near you.You can also walk in to a Quest Diagnostics® for sample collection at your convenience once the lab order is approved.

      How do I schedule my appointment?

    • You can schedule an appointment at your preferred Quest Patient Service Center by using the link in your MyEverly dashboard, or by calling 833-998-5465.
    • Appointments are strongly encouraged and will receive priority. Walk-ins may be accommodated during the next available appointment opening, but cannot be guaranteed service. Scheduling an appointment will also give you the option of getting helpful pre-appointment email reminders and tips from Quest. If you prefer to walk in, it helps to know that Quest Patient Service Centers are usually busiest in the early morning. We recommend calling the location in advance to confirm they support walk-ins.
    • Please bring a government issued photo ID (drivers license or equivalent) when checking in for your appointment. It must match the information provided when you purchased your test.
    • Steps for booking online:
      1. Login to your Everlywell account and click the “Schedule now” button on your MyEverly dashboard.
      2. Fill out your personal information
      3. Enter your zip code or address to find a location near you.

      4. Pick a date and select a time slot at your preferred location.

        How do I reschedule an appointment or cancel an appointment?

    • You can view, change, or cancel your appointment by visiting the Quest website and clicking: view, change or cancel an existing appointment.

      How long do I have to schedule my appointment after I order? Does my order ever expire?

    • All in-person appointments must be completed within 12 months of purchase.

      Is there anything I should bring with me to my appointment?

    • Please bring a government issued photo ID (drivers license or equivalent) Your ID must match the information you provided when purchasing your test.

      Are there any costs associated with the appointment/test?

    • All fees are included in the purchase price of your test. You do not need to pay anything additional for the appointment or provide insurance information.

      If I have questions about my appointment, who do I contact?

    • Questions about your appointment can be answered by Quest, and questions about your purchase, results, or treatment can be answered by Everlywell Customer Care or Everlywell Concierge line at 833-998-5465.

      How long will the appointment take? 

    • Wait times can vary by time of day and location, so it is recommended to schedule an appointment in advance. However, most customers are seen and served in under 20 minutes. If Quest needs to clarify or update your test order by calling Everlywell Customer Care, it may take longer.

Preparing for Test

  • I recently had my annual lab work done. Should I wait to join Everlywell 360?

    • Your health is always changing. Everlywell 360 tests for 83 biomarkers, which is 3x more than your average annual physical.

      Where do I go for my lab visit?

    • You can conveniently schedule your lab visits at one of 2,000+ Quest Diagnostics locations.

      Do I need to fast before testing?

    • Yes, it is required that you fast for 9-12 hours prior to taking your test.

      How do I prepare for this test?

    • Fasting Requirement: Do not eat or drink anything (except water) for at least 9-12 hours before your lab visit. This helps ensure accurate test results.
    • Hydration: Drink plenty of water before your appointment to make it easier to provide a urine sample.
    • Required Samples: Be prepared to provide both a blood sample and a urine sample during your visit.
    • Photo ID: Make sure to bring your photo identification with you to match your appointment and order information.
    • Timing: Morning appointments are recommended for the most accurate iron and cortisol test results. 
    • Medications and Supplements: Some tests may be affected by supplements containing biotin. We recommend testing 8 or more hours following the last biotin supplementation. While your results would be accurate, please keep in mind, medications containing hormones or corticosteroids will have an impact on your hormone levels. We recommend speaking to your healthcare provider before making changes to any medication usage. Please do not discontinue use of any medications that you are taking without first speaking to your healthcare provider.

    • Important Note for Women: For premenopausal women, we recommend completing your lab panel between days 19-21 of your cycle, before your menstrual period.  Testing during your menstrual period is not recommended as this can affect the accuracy of your urine results. 

      Important Note for Everyone: You DO NOT need your insurance card and will not be required to pay for this lab work at the testing center. Disregard emails and/or texts from Quest that indicate differently.

      How are the samples taken?

    • Your samples will be taken at a Quest Diagnostics location. At Quest Diagnostics, a healthcare provider will take your sample by drawing blood from a vein in your arm, and you will self-collect a urine sample. 

      Does getting my blood drawn have any side effects I should be aware of? 

    • Having your blood drawn has minimal side effects. You may experience bleeding, bruising, or soreness at the puncture site, lightheadedness, or rash or skin irritation from the bandage. These side effects will go away over time.

Results and Test Information

  • Can Everlywell diagnose me based on my test results?

    • No, diagnosis and treatment are not currently available through Everlywell 360. However, your results will come with a comprehensive clinical analysis and will be easy to share with your primary care provider.

      Will being on hormonal birth control affect my test results?

    • Your results will accurately reflect your hormone levels on your current medications. Oral contraceptives and hormone replacement therapy impact your hormone levels (estradiol, progesterone, testosterone, FSH, LH), so your results will be different than what you would see if you were not taking these medications.

      How will I receive my results?

    • You will receive an email to view your results in your MyEverly account.

Reimbursement / Refunds / Insurance

  • Can I use insurance to pay for my 360 membership?

    • At this time, you cannot use insurance to pay for Everlywell 360. However, our membership only costs $399 annually, which is far less than you might pay in out-of-pocket costs through a doctor without insurance. We estimate the out of pocket costs of these tests to be about $10,000.

      Does Everlywell 360 accept HSA/FSA payments?

    • Your Everlywell purchase can be submitted for reimbursement through HSA/FSA benefits. As always, be sure to check with your specific HSA/FSA benefits coordinator for clarification on the specific requirements for reimbursement including usage, protocol, and qualifications.

      How do I cancel my Everlywell 360 membership?

    • You can cancel your membership at any time by contacting our Care team at contact@everlywell.com.

      How does payment for Everlywell 360 work?

    • Everlywell 360 is an annual membership program, so you’ll be charged annually on the same day you signed up and be prompted to schedule your lab tests again through Quest Diagnostics.