Everlywell Refund, Cancellation and Replacement Policy

The following policy applies for purchases made through Everlywell.com. If you purchased your Everlywell product at Amazon or another authorized retailer, please speak with a representative from the original place of purchase as Everlywell must adhere to their policies and procedures. Products purchased through an unauthorized reseller are not eligible for any refund, cancellation, or replacement. In order to be eligible for a refund, cancellation, or replacement from purchases made on everlywell.com, customers must provide proof of purchase.

For prompt service, please email our Customer Experience Team and provide your order number for any request for the following:


Vitamins and Supplements

  • We are not able to offer refunds for vitamins and supplements. 
  • Everlywell cannot accept returned/unused vitamins and supplements. We ask that you dispose of any product you do not wish to use.
  • If the seal is broken on any vitamins or supplements, please contact our Customer Experience Team for a replacement.

Please refer to the Vitamins and Supplements Subscription Policy for more information.

Test Kits

  • If it has been 15 days or less since you've placed your order, you are eligible for a full refund less $15 USD (or $30 USD for expedited shipping) per test kit to cover shipping, handling, and processing fees. Please include your Kit ID information when you contact us.
  • Orders over 15 days old, and orders where test results have been released are not eligible for any refund.
  • If you failed to apply your discount code, you are eligible to get a refund of the discount total within the discount window, up to 24 hours after the discount window closes. 
  • If it has been over 10 days since you received your order confirmation and you have not received your order, please contact our Customer Experience Team for a replacement kit. 
  • If you have received a different kit than what you ordered, please contact our Customer Experience Team and we will send you the correct kit ordered. 
  • If you have received your order but the kit is damaged, please send proof of damage to our Customer Experience Team to receive a replacement kit. 
  • If our lab is unable to process your sample due to improper collection, you are eligible for a replacement kit. 
  • If you do not receive results within three business days of our lab receiving your sample, you are eligible for 20% off your next purchase. 
  • In all cases, Everlywell cannot accept returned/unused kits. If you received your order and do not wish to continue with the test, we ask that you dispose of the kit.  
  • All test kits must be registered and returned to the lab within 5 months of purchase. In addition, unregistered kits expire after 3 months. Any samples that are delivered to the lab after this time will not be processed. We are unable to provide a replacement kit due to expiration.

More information on memberships in the following articles: 

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