Everlywell Refund, Cancellation and Replacement Policy

The following policy applies for purchases made through Everlywell.com. In order for our Customer Experience Team to assist you with your purchase, please provide proof of purchase in your inquiry. If you purchased your Everlywell product at Amazon or another authorized retailer, please speak with a representative from the original place of purchase as Everlywell must adhere to their policies and procedures. Products purchased through an unauthorized reseller are not eligible for any refund, cancellation, or replacement. In order to be eligible for a refund, cancellation, or replacement from purchases made on everlywell.com, customers must provide proof of purchase.

For prompt service, please email our Customer Experience Team and provide your order number for any request for the following:


Vitamins and Supplements

  • We are not able to offer refunds for vitamins and supplements. 
  • Everlywell cannot accept returned/unused vitamins and supplements. We ask that you dispose of any product you do not wish to use.
  • If the seal is broken on any vitamins or supplements, please contact our Customer Experience Team for a replacement.

Please refer to the Vitamins and Supplements Subscription Policy for more information.

Test Kits

  • Once your order has shipped, we are unable to provide a refund. All sales are final.
  • If you failed to apply your discount code, you are eligible to get a refund of the discount total within the discount window, up to 24 hours after the discount window closes. 
  • If it has been over 10 days since you received your order confirmation and you have not received your order, please contact our Customer Experience Team for a replacement kit. 
  • If you have received a different kit than what you ordered, please contact our Customer Experience Team and we will send you the correct kit ordered. 
  • If you have received your order but the kit is damaged, please send proof of damage to our Customer Experience Team to receive a replacement kit. 
  • If our lab is unable to process your sample due to improper collection, you are eligible for a replacement kit. 
  • In all cases, Everlywell cannot accept returned/unused kits. If you received your order and do not wish to continue with the test, we ask that you dispose of the kit.  
  • All kits must be returned to the lab prior to the expiration date listed on the kit.

We always do our best to accommodate order cancel requests or changes, during our regular business hours; Monday-Friday, 8am-4:30pm CT. Please note that to ensure our customers receive their orders as soon as possible, our fulfillment center processes orders quickly, which leaves a short window to cancel or change an order before it leaves the fulfillment center, but we’ll do our best to try and help!


More information on memberships in the following articles: 

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